The presenter, Kira Copperman, gave us a clear, concise presentation regarding our different personality types and how these traits effect our interaction with others.  Mrs. Copperman facilitated discussion between staff members that would normally not have taken place. Many issues were resolved and brought out into a relaxed form where our office staff freely exchanged ideas and solutions to matters affection all of us.  Her “stay C.A.L.M.” approach has helped our staff act professionally even in times of stress.  We now have a C.A.L.M. practice.