book cover copy

Kira Copperman’s book, Send, Receive, Confirm, was chosen to be part of the AIG Analysts Training Program for the second year in a row

Emotional Intelligence and the Healthcare Staff: Maximizing performance and patient satisfaction

Complementing your and your staff’s clinical abilities are the so-called soft skills, such as emotional intelligence (EI), that help providers manage common challenges of women’s healthcare, and ensure an overall positive healthcare experience for patients.

Kira  B.  Copperman,  LMSW
KBC Consulting, New York, New York

Emotional intelligence and the healthcare staff: Maximizing performance and patient satisfaction was just published in the SRM Journal (Sexuality, Reproduction & Menopause).

Read the article online here.

Or download the pdf article directly.