“Kira, you did an outstanding job today.  I was exceedingly pleased and felt the training content and delivery were impactful.”

“More of this would be great.  I really enjoyed the course.”

“I thought it was really good….a good presentation for this group.  The subject matter of emotional intelligence is incredibly relevant for us.”

Complementing your and your staff’s clinical abilities are the so-called soft skills, such as emotional intelligence (EI), that help providers manage common challenges of women’s healthcare, and ensure an overall positive healthcare experience for patients.

Read the article online here.

Or download the pdf article directly.

I look forward to you developing a series of these presentations on other aspects of medical/dental office management that I would love to review and use with my staff. I must comment that your focus on working with the staff for their own benefit was very well received. In fact, one staff member commented that you focused on how to make their lives in the office better, and more fulfilling. She said, in contrast, that all of the other seminars we have had by outside consultants were focused on how the “practice” and “doctor” would benefit from the new skills – with you, it was on how they (the staff members) will benefit from less stress and eventual mastery of dealing with the “difficult dental patient.”