KBC Consulting can provide the following services for your organization:

  • Talent assessment and management
  • Executive and employee coaching
  • Human resources support
  • Customized training programs (see below)

Programs Customized to your needs

KBC Consulting’s programs are tailored to the office setting, number of employees and business objectives.  Through a strategic, interactive approach, our programs provide high quality, customized solutions that are easily implemented and designed to make a positive impact on your organization’s bottom line.

Here are some of our most popular programs:

Working in a Multi-Generational Workforce

For the first time ever, four generations are in the workforce together.   The different generations each bring great value to the workplace, however, working together can pose some unique challenges.   Working in a Multi-Generational Workforce provides participants with a framework to understand the characteristics, values and influences of each of the different generations as well as how those factors influence how each generation performs in the workplace.  The workshop includes case studies, role plays and discussions to provide practical approaches to handling generational differences and to foster a more productive work environment.

Why Do Some Leaders Succeed and Others Fail: The Important Role of Emotional Intelligence

In today’s fast paced environment, a successful leader needs to possess high emotional intelligence in addition to technical skills. Studies conducted across hundreds of organizations have demonstrated a correlation between emotional intelligence (EI) and effective leadership.  This program includes a history and overview of emotional intelligence, an assessment of each participants’ emotional intelligence and ways to improve one’s emotional intelligence for better success in the workplace.

Are You Hiring the Right People for Your Team?

Hiring the right people is critical for business success.  Behavioral interviewing is said to be 55 percent predictive of future on-the-job behavior, while traditional interviewing is only 10 percent predictive.  This is a method used to discover if the applicant possesses the behavioral traits and characteristics necessary to be successful in the desired position.  Studies show that the most accurate predictor of future performance is past performance in similar situations. This program includes a description of behavioral interviewing, tools for successful behavioral interviewing and an opportunity to practice the acquired skills.

6-Steps for Ethical Decision Making

In today’s competitive environment, questionable business practices are in the news every day.  As a result, ethical decision making is a crucial skill for leaders.  Fiserv’s leadership will be introduced to  Dr. Micahel Rion’s six question guidelines for ethical decision making.  The program will also include case studies and examples showing how ethical decision making can contribute to strengthening Fiserv’s corporate culture.  Participants will be provided with a framework and guide to all decision making as well as a handy reference card reminder.

Leadership as ART: Accountability, Results and Teamwork

What separates leaders from managers? Recent studies have shown that three critical competencies that separate good leaders from great leaders:  Accountability, Results and Teamwork.  This program will show how these concepts can be implemented successfully in order to improve productivity and reduce workplace conflict.  Job aids include an ART model with specific suggestions for implementation.

7 Key Steps to Coaching for Results

Research indicates that good coaching is the critical piece needed for employees to grow and develop successfully. Bringing out the best in others through coaching and mentoring insures that all employees become more productive and engaged in their work. Managers can learn the seven steps necessary for good coaching and can  begin to apply these immediately. Participants receive a handout outlining the seven steps along with some tips and techniques for implementation.

Always Above and Beyond: Customer Service that Exceeds Expectations

In today’s competitive landscape, companies need to “wow” their customers in order to stand out.  Customer satisfaction and loyalty are imperative for success.  This program helps participants understand the importance of high quality customer service and how to improve their customer relations.  Participants will learn new behaviors based on “best practices” from industry leaders that will impress customers and keep them coming back.

Presentation Skills

Speaking in front of a group is consistently one of people’s top five biggest fears.  This workshop teaches participants how to create, organize and deliver effective speeches or presentations.  Techniques to overcome anxiety and stage fright are presented.  Through practice and participation, participants learn how to use visual aids, read an audience and some basic dos and don’ts of giving a speech.